Carlson Wagonlit Travel (CWT) is the global leader specialized in managing business travel and meetings and events. CWT is dedicated to helping companies of all sizes, as well as government institutions and non-governmental organizations, optimize their travel program and provide best-in-class service and assistance to travelers.
With 20,000 employees worldwide and offices in more than 150 countries and territories, CWT deploys the right people, processes, skills and technologies to consistently deliver great service and bottom line results to its corporate clients.
At CWT, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers.
CWT is looking for talented and enthusiastic people. People who want to realize their professional ambitions while delivering the highest levels of expertise and service to our customers. As a global leader in business travel management, we offer exciting opportunities in different areas around the world. If you share our commitment to excellence and customer care and enjoy professional challenges, we would like to hear from you.
Learn about us and start your journey!
The CWT Hotel Solutions department delivers global consulting and sourcing services to corporate companies to assist them in optimizing their hotel spend. As member of the EMEA team, Business Support Specialists (BSS) assist a team of Consultants who deliver sourcing projects. BSS are involved in every phase of the sourcing engagement, from project preparation to notifications to suppliers and distribution. They interact with suppliers and are expert users of a dedicated sourcing tool.
To support its development, CWT Hotel Solutions is recruiting a new Business Support Specialist.
Main responsibilities:
- Hotels RFPs follow up
- Hotel suppliers support and education, including chases, negotiations and notifications
- Data integrity
- Administration of CWT Hotel Solutions RFP tool (Lanyon), hotel bids loading and quality proofing
- Administrative follow up
- Proactively communicate information to consultants and escalate potential issues in a timely and professional manner
- Participate to CWT Solutions Group weekly calls
- Data analysis
- Provide assistance to the Consultants and to suppliers, in accordance with the project plans.
Candidate’s profile:
- Languages
- English fluent: written and oral
- French, German, Spanish, Italian, Portuguese, Chinese or Russian is a plus
- Abilities to deal within a multicultural environment
- Presentation skills
- Excellent oral & written Communication skills
- Computer knowledge
- Excel, familiar with software
- Specific skills
- Project Management skills: well-organized, multi-tasking, good time management skills
- Ability to work under pressure, establish priorities and deliver to fixed dates
- Negotiation skills
- Analytical skills
- Conflict resolution skills
- Diploma in tourism or hospitality would be an asset
- Experience in business travel would be an asset
We offer:
A stable employment; a dynamic working environment in a growing and highly qualified team; soft skills and hard skills trainings; career development opportunities; employee benefits, e.g. medical insurance, life insurance, lunch card, multisport card, IATA card, recognition awards.
