Client Service Delivery Administrator with German
woj.
opolskie
Nr ref.: 2548011/701051
The Team collaborates closely with the DACH Teams consisting of brokers and consultants. We provide support in administrating client’s policies throughout the year and helping them make the best decisions!
Our office is located in Cracow however in this role we are open to flexibility in terms of hybrid or fully virtual working arrangement.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
As a member of your team, you’d be responsible for providing administrative support in terms of available insurance policies by coordinating, validating, and verifying the data as well as directly contacting the DACH teams to deliver the best solutions available on the market!
The Administrator's responsibilities include back-office activity such as:
- Preparing various reports & performing administrative tasks based on policy documentation
- Following the procedures and guides for the scope of work
- Acting as a SME for processes and resolving issues
- Participating in projects aimed at process improvement
- Participating in transition projects
- Conducting trainings for new joiners / other colleagues
- Continuously giving and asking for constructive feedback
- Coaching and mentoring less experienced colleagues
- Ensuring process documentation is up-to-date
- Actively attending / leading meetings with the team, internal clients
- Suggesting and implementing changes to tools and documentations needed to support effective service delivery
- Suggesting process and/or system improvements to team manager & team coordinator
- Participating actively in problem solving
- Working closely with other teams/internal clients to ensure that all work is carried out in a timely manner and to a high standard
- Cooperating closely with team coordinator as well as the team and making sure all SLAs are met
- Performing tasks assigned by manager
Skills and experience that will lead to success
Domain Knowledge
- Good knowledge of insurance market
Technical Skills
- Good Excel skills
- Basic computer software/ application usage
Analytical Skills
- Ability to analyze processes and identify areas for improvement
- Ability to identify and respond to risks
- Excellent attention to detail
- Strong ability to think creatively
Communication Skills
- English and German - minimum B2+ on CEFR scale
- Excellent communication skills
- Understanding and applying appropriate communication style
Time Management
- Able to meet tight deadlines under time pressure
- Able to prioritize tasks according to volumes
- Excellent time management and organizational skills
Work ethos
- Strong work ethic
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.