Collection Specialist

DUTIES & RESPONSIBILITIES

• Manage assigned student account base with responsibility for maximizing collection efforts while providing a positive student experience

• Responsible for both inbound and outbound calls, as well as emails

• Interact with internal departments to assist with issues related to payment inquiries, disputes, refunds, transcripts and other related problems to expedite payment and ensure accurate student accounts.

• Utilize departmental criteria and sound judgment to audit accounts and make recommendations for enrollment exceptions.

• Adhere to the designated SLA for your team and/or department

• Ensure compliance with departmental strategy, collection policies and procedures

• Use of internal systems to assist students in resolving their balance

KNOWLEDGE, SKILLS & EXPERIENCE

• Fluency in English
• Strong interest in finance sector
• Strong verbal, written, and organizational skills
• Must be detail-oriented, customer-focused, and a self-starter
• Bachelor's degree in Accounting or related field is a plus (we are willing to consider applications from current students)
• Credit and collections or customer service experience is a plus
• Professional phone skills

WE OFFER

• Role in an international company with stable position on the market

• Strong people oriented culture

• Skills development through diverse work assignments and professional trainings program

• Compensation package, travel allowance, private medical care, life insurance and Multisport card

• Work with diverse, motivated team

• Fresh fruit every Wednesday