Online Interactive Education Support – Laureate is the international center of excellence for online higher education within Laureate International Universities, the leading worldwide provider of higher education. Our portfolio of online degrees totals over 250 programs ranging from Bachelors and Masters to Doctoral levels.
OIE Support delivers the operational skills and expertise that are needed to meet the increasing demand for quality online higher education whilst providing enrollment management to prospective students around the world.
OIE Support - LAUREATE is currently seeking in Gdansk office a:
The Collections Specialist is responsible for all credit and collections activity relating to assigned student accounts. The Collections Specialist is responsible for collecting past due tuition and fees due from these students. In addition the Collections Specialist will respond to students' inquiries and cooperate (where applicable) with the other functional areas of the University to ensure that students' matters are resolved in a timely and accurate manner. A strong ability to negotiate acceptable payment arrangements and/or settlements (where appropriate) with the student is required. The position involves working in a team environment towards collecting the outstanding debt and at the same time maintaining the student relationship.
- Manage assigned student account base with responsibility for collection of past due accounts.
- Make daily contacts with the students via phone and email in the process of collections to ensure timely payments.
- Research and address all payments on student accounts and send letters and personalized correspondences, as required.
- Negotiate acceptable payment arrangements with students to resolve outstanding debt.
- Work closely with institutional staff and internal departments to ensure that student inquiries are addressed in a timely manner, leading to an inspiring student experience.
- Interact with all internal departments on disputed refunds, tuition discrepancies and other related problems to expedite payment and ensure current and accurate student accounts.
- Advise students on collection, payment, and withdrawal Policies and Procedures.
- Identify and escalate issues.
- Negotiate settlements, where appropriate, to resolve long outstanding debt.
- Identify accounts for write off.
- Work with external collection agencies, where appropriate, in the collection of student debt.
- Adhere to Collections Policies and Procedures (e.g., FERPA, FDCPA, and Call Flow Model).
- Bachelor's degree or equivalent work and life experience required.
- 1-3 years of credit and collections experience required.
- Must be detail-oriented, customer-focused, and a self-starter.
- Strong negotiation skills.
- Strong commitment to education and excellent communication skills to handle the collection phones and emails accurately.
- Excellent verbal and written communication skills required.
- Strong problem solving and time management skills.
- Ability to effectively multi-task.
- Fluency in English required with mastery of verbal, written, listening, and comprehension skills
- Working knowledge of Microsoft Office Suite.
- Role in an international company with stable position on the market
- Professional challenges
- Strong people oriented culture
- Skills development through diverse work assignments and professional trainings program
- Compensation package and private medical care
- Work with diverse, motivated team