Collections Specialist with Norwegian
Gdańsk
Nr ref.: 10733971
What will you do
- Ensure timely and accurate processing of credit/debit notes in SAP system.
- Ensure timely and accurate processing of customer rebates/ incentives in accordance with company policy.
- Provide calculations in Excel.
- Provide in-depth analysis of recurring customer disputes for further improvements.
- Perform immediate outbound calls/e-mails to Customer with aged accounts based on generated collection strategy/ worklist to secure promise to pay in accordance with company strategy.
- Proactively escalate problem accounts to the appropriate function to accelerate collection of overdue accounts.
- Perform process controls (ICS,ICM,BPC) as prescribed in the desktop procedures.
- Update Country-Specific documentations.
What do we expect
- Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively an equivalent progressive working experience.
- 1+ years of experience in Order-to-Cash processes.
- Strong communication and presentation skills.
- Excel skills.
- SAP practical knowledge.
- Highly Customer oriented.
- Problem solving, decision-making and organizational skills.
- Ability to prioritize, analyze, can-do attitude plan and coordinate peaks of workload.
- Ability to embrace change and be able to work in a changing environment.
- Ideally fluent English skills both in the spoken and written form, plus Norwegian language
What will you do
- Ensure timely and accurate processing of credit/debit notes in SAP system.
- Ensure timely and accurate processing of customer rebates/ incentives in accordance with company policy.
- Provide calculations in Excel.
- Provide in-depth analysis of recurring customer disputes for further improvements.
- Perform immediate outbound calls/e-mails to Customer with aged accounts based on generated collection strategy/ worklist to secure promise to pay in accordance with company strategy.
- Proactively escalate problem accounts to the appropriate function to accelerate collection of overdue accounts.
- Perform process controls (ICS,ICM,BPC) as prescribed in the desktop procedures.
- Update Country-Specific documentations.
What do we expect
- Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively an equivalent progressive working experience.
- 1+ years of experience in Order-to-Cash processes.
- Strong communication and presentation skills.
- Excel skills.
- SAP practical knowledge.
- Highly Customer oriented.
- Problem solving, decision-making and organizational skills.
- Ability to prioritize, analyze, can-do attitude plan and coordinate peaks of workload.
- Ability to embrace change and be able to work in a changing environment.
- Ideally fluent English skills both in the spoken and written form, plus Norwegian language
