Consultant at Client Integration Services Team

The team is responsible for administration and technical support of Carlson Wagonlit Travel’s applications and online solutions for corporate travel.

Position Responsibilities

• Support and maintain applications provided by Carlson Wagonlit Travel as well as third parties;
• Perform data entry, customize, administrate and update applications provided by Carlson Wagonlit Travel as well as third parties;
• Investigate technical problems and their potential impact, seek out solutions to issues and take timely action to resolve them;
• Interact extensively with Program Management, Project Management and local implementation and support teams around the world;
• Participate actively in projects related to maintenance, support and changes of Carlson Wagonlit Travel’s applications;
• Maintain proper documentation of assigned projects;
• Log and track client requests in the appropriate service management tools;
• Escalate client requests to appropriate internal or external teams;
• Constantly work and improve Client Satisfaction by performing all duties assigned, meeting deadlines, and effectively prioritizing workload;
• Represent Carlson Wagonlit Travel and Client Integration Services in a professional and positive manner/

Position Requirements

• English fluent: written and oral;
• Computer skills: MS Excel, MS Word, MS Outlook, MS PowerPoint;
• Strong attention to detail is a must;
• Abilities to work within a multicultural environment;
• Good communication skills;
• Ability to learn new applications and processes quickly;
• Ability to work as part of a team and to act on one’s own initiative when appropriate;
• Ability to plan and organize work efficiently;
• Basic analytical problem-solving skills;
• Customer Service experience would be an asset.

We offer:

• Stable employment, interesting job in a global team, professional development opportunities in an international company.