With offices in more than 150 countries and territories, Carlson Wagonlit Travel deploys the right people, processes, skills and technologies to consistently deliver great service and deliver bottom line results to our corporate clients.
We are currently looking for:
Consultant at Client Integration Services Team
Place of work: Warsaw, Domaniewska
The team is responsible for administration and technical support of Carlson Wagonlit Travel’s applications and online solutions for corporate travel.
Position Responsibilities
- Support and maintain applications provided by Carlson Wagonlit Travel as well as third parties;
- Perform data entry, customize, administrate and update applications provided by Carlson Wagonlit Travel as well as third parties;
- Investigate technical problems and their potential impact, seek out solutions to issues and take timely action to resolve them;
- Interact extensively with Program Management, Project Management and local implementation and support teams around the world;
- Participate actively in projects related to maintenance, support and changes of Carlson Wagonlit Travel’s applications;
- Maintain proper documentation of assigned projects;
- Log and track client requests in the appropriate service management tools;
- Escalate client requests to appropriate internal or external teams;
- Constantly work and improve Client Satisfaction by performing all duties assigned, meeting deadlines, and effectively prioritizing workload;
- Represent Carlson Wagonlit Travel and Client Integration Services in a professional and positive manner/
Position Requirements
- English fluent: written and oral;
- Computer skills: MS Excel, MS Word, MS Outlook, MS PowerPoint;
- Strong attention to detail is a must;
- Abilities to work within a multicultural environment;
- Good communication skills;
- Ability to learn new applications and processes quickly;
- Ability to work as part of a team and to act on one’s own initiative when appropriate;
- Ability to plan and organize work efficiently;
- Basic analytical problem-solving skills;
- Customer Service experience would be an asset.
We offer:
- Stable employment, interesting job in a global team, professional development opportunities in an international company.
