Consumer Service Specialist

Expectations towards candidates:

• higher education (food technology or human nutrition),
• excellent communication skills,
• competent in contacting people, good negotiating skills,
• able to give advices to consumers and discuss food related issues and/or issues related to our products,
• impeccable manners and understanding of the role of the Consumer in our business,
• energy and enthusiasm, willingness to learn and acquire new skills,
• good understanding of both written and spoken English,
• good computer skills, knowledge of Ms Office/Excell,
• prior work experience in a similar position (customer service, consultant) would be an additional advantage,
• able to travel in Poland occasionally.

Person hired for this position will be responsible for:

• telephone communication with Consumers – consulting over the phone and solving consumer requests,
• meeting consumers to discuss requests/claims,
• managing Consumer complaints and responding to them,
• analysis of gathered information and reports preparation.

The Company offers:

• work in an international company belonging to Chipita Group,
• opportunity to develop and gain experience within a team of highly qualified professionals.