Gdańsk
Work form home, 13:00-21:00 shift schedule
Key Responsibilities:
- Leading a multinational team of up to 25 quality content reviewers.
- Planning project allocations and evaluating team’s performance against KPI’s.
- Ensuring a very high degree of Customer satisfaction by meeting all the SLAs, expected productivity, and quality of the project.
- Developing expertise on project guidelines and providing overall guidance and support to the team.
- Providing oversight on the quality of reports shared with the Customer.
- Conducting regular performance evaluation meetings.
- Identifying gaps in the team’s performance and implementing improvement plans.
- Discovering process enhancement opportunities and implementing effective solutions.
- Preparing and distributing periodical and ad hoc reports.
- Active participation in meetings with the Customer as well as with internal Cognizant locations.
Qualifications:
- C1/C2 level of English (spoken and written), knowledge of any other European languages would be an asset.
- Proven work experience as a team leader or supervisor.
- Excellent communication, management, and team-building skills.
- Customer focus.
- University degree.
- Collaborative approach with the ability to teach and motivate people.
- Experience in delivering feedback and coaching sessions.
- Good knowledge of MS Office.
- Analytical and research skills with attention to detail and accuracy.
- Ability to adapt to fast and dynamically evolving Customer regulations and work on multiple workflows at the same time
- Comfortable working with explicit content.
We offer:
- Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation.
- Pleasant and inspiring working atmosphere.
- Professional development and clear career path.
- Training & development opportunities.
- Competitive salary with cafeteria benefits.
About our Candidate Privacy Statement: https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
