Customer Facing Specialist with Danish

• Ability to follow defined processes within Order Management, Logistics and Quality and able to problem solve when situations arise outside of the defined processes.
• Collate and manipulate data to produce reports according to agreed format and timings ensuring completeness and accuracy.
• Maintain trackers for collaborative planning
• Maintain standard reporting packs for customer collaboration meetings.
• Update customer portal systems and/or internal systems.
• Deliver quality customer service by researching and responding to all internal & external partner enquiries quickly and effectively
• Deliver order amendment reporting to customers
• Handle first level escalation of customer issues, working in partnership with all internal stakeholders and 3rd parties to resolve, keeping the Customer Experience Specialist informed at all stages.
• Support order cycle completion in exceptional circumstances
• Customer Master Data maintenance to ensure right first time order processing

Minimum qualifications

• Very Good English and Danish min. C1
• Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills, PowerBI, SAP
• Problem solving and decision-making ability
• University Graduate (min. Bachelor)
• Ability to set priorities and to work effectively under pressure of time
• Service mindset and ability to resolve complex business problems across the organizational silos
• Strong interpersonal skills. Good at building relationships; patient and attentive, good influencing skills.
• Strong analytical skills and can handle large amounts of data; identify exceptions and key trends; can make recommendations

• Attractive salary
• Stable job offer – employment contract
• Various trainings (initiating, soft skills)
• Possibility of development
• Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)