Experis™ is the global leader in professional resourcing and project-based workforce solutions. We accelerate organizations’ growth by intensely attracting, assessing and placing specialized expertise in IT, Finance & Accounting, Engineering and Healthcare to precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve.
Customer Service Advisor
Job Description
- Work on the 1sth line supportand advisory of international customers
- The receipt of problemsreported by users, concerning the operation or interpretation of one or moreinformation systems
- The coordination of rapid andappropriate responses, including: channeling requests for help to appropriatefunctions for resolution, monitoring progress
- Keeping users appraised ofprogress
- The maintenance of aninventory of equipment supported by the Help Desk together with logs of userdetails, problems and resolutions, for administration and planning purposes
- Shift work
- Fluent (C1 spoken and written)knowledge of one or more language: English and/or German and/or French and/or Russianand/or Italian
- Any additional foreign languagewill be an advantage
- Basic knowledge on Windows andMS Office
- Interest in IT andwillingness to learn
- Basic computers skills
- Teamwork skills
- Responsibility
- Communicativeness
- The accuracy and commitment towork
- The ability to act swiftly andmake decisions
- Good organization of work
We offer work ininternational environment, a competitive salary package, relocation bonus(according to the internal procedures), private medical care, life anddisability insurance. Interesting trainings and professional developmentprogrammes also available.
If you are interested in this offer please send your application by clicking Apply button.
