Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
More Information about us:
At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home.
The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.
Congratulations! You are just 90 minutes away from a new job in your own home!
After we have reviewed your initial application, you will receive an email link to a multi part online assessment to complete in your own time. Good Luck!
- Build a relationship with the customer
- Service customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment)
- Provide customer satisfaction working towards efficiency metrics, and issue resolution targets
- Identify areas of improvement and convey trends in customer calls to leadership
- Navigate multiple software applications and technologies simultaneously
- Use conflict management skills and maintain professional composure
- Comfortable business level in verbal and written German & English, ideally C1
- Strong problem-solving skills and the ability to think analytically
- Excellent communication and relationship building skills
- Passion for helping others
- A successful track record working in a high-volume fast paced environment
- Ability to maintain internet speed of at least 25 Mbps (download) and 5 Mbps (upload)
- A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)
- Available to commit to a fixed Monday to Friday 09:30 to 18:30 training schedule for the first 3 weeks
- Competitive Salary
- Pension
- Monthly Bonus
- Home office support contribution
- Gym Membership contribution
- Private Health Care Provider