Customer Service Agent Pioneer - German and English

Job description

Workplace: Poznań

Main Task

• Provide world class expert Customer Care experience through: email, online social media (Facebook, twitter, Instagram, etc) and phone
• Online order management (including spare parts, payment and refunds)
• Warranty repair and information
• Provide advise on use of smartwatch
• E commerce sales – supplier resources/up-selling products
• Technical support & troubleshooting via phone connectivity and apps (smart watches)
• Suggest improvements to client on how to improve customer service experience

Requirements

• Good English
• Fluent German
  (Polish not needed)
• Proven Exceptional customer satisfaction and people skills
• Good knowledge of Social Media
• Energetic, having the energy and curiosity to challenge yourself and your employer to become better
• Previous Customer Service experience is an advantage

We offer

Benefits

Our client is a multi billion service provider. You will work in an international and dynamic environment.  The client is newly established in Poznan. You will work on their most advance project. The smartwatch project requires great participation and gives the best abilities to grow.

Your personal remuneration package includes:

• Competitive salary
• System of flexible benefits (ability to choose your own benefits within pre-determined cost)
• Sports Multi card, Cinema Tickets
• Online Shops discount
• Local Partners, etc
• Reimbursement of relocation costs, if you live 50+ km outside of Poznan (*) 
• Relocation assistance if your relocate from outside Poland (*)
  (*) These benefits are exclusive for 4C Career applicants only. Talk to your 4C Career contact for terms and conditions

Remuneration

Od 5000 do 6000 PLN