Every Leap Forward Is Only Possible Because It’s Humanly Possible
ManpowerGroup, światowy lider innowacyjnych rozwiązań dla rynku pracy, od 2001 roku wspiera swoich klientów i kandydatów w Polsce. W Polsce ManpowerGroup posiada 40 agencji i jest obecny w 25 miastach w całym kraju. Organizacja oferuje unikalne usługi dla firm i kandydatów poprzez: ManpowerGroup™ Solutions, Manpower® oraz Experis™. Usługi ManpowerGroup w Polsce obejmują pracę tymczasową, rekrutację stałą i badanie kompetencji pracowników, zatrudnienie zewnętrzne, outsourcing procesów, doradztwo personalne, zarządzanie karierą i outplacement.
Customer Service Agent with German language
Permanent work
Workplace: Gdańsk
Nr Ref.: CSD/017/GBE
Job description:
- Providing technical support for foreigner customers
- Registering customers' problems and requests
- Monitoring and classifying all incoming documents and information
- Assignment of unresolved cases to the next line of support
- Following customer service standards
- Very good knowledge of German language in written and spoken
- Communicative level of English language
- Excellent communication skills
- Preferably 6 months of technical support experience call centre or a service centre supporting software products
- Willingness to work in Poland (Gdansk)
- Knowledge of Microsoft Windows Client Platforms (WindowsXP/7/8).
- Basic knowledge of Active Directory
- Strong Customer service skills
- Attractive salary and benefit package
- Stable employment
- Work in an international environment
- Work with the high-qualified team of professionals
- Possibility of career development
- Possibility of gain and develop an experience in the field of IT
