Customer Service and Claims Specialist with Danish

Responsibilities:

• Front office operations support, exception management, investigate/ resolve system errors, complaint and collect Customer surveys (NPS)
• Allocate tasks to internal teams as per requested by the customer
• Lead system stop and provide approval as per company guidelines,
• Handle policy issuance / maintenance activities and payments processing
• Communicate with customer (e-mail / phone) & process their requests in systems
• Maintain customer records in internal systems,
• Interaction with internal teams like products/ claims (validation, adjudication, fulfilment) over emails/phones
• Perform other tasks requested by the manager to reach team objective or the company’s objectives based on current needs
• Implement improvements to current processes
• Perform all tasks in compliance with Genpact internal policies, procedures.

Our requirements:

• Very good knowledge of Danish (C1) and English (B2)
• Professional experience in Care or Non-Life insurance processes / Customer Service/ Sales support experience (preferred, not mandatory)
• Professional, emotionally mature and ethical, good interpersonal skills and ability to work well with a broad range of personality styles and types
• Ability to handle pressure
• Solution-oriented. Identifies and analyses problems to make logical, fact- based decisions.
• Open to new concepts and ideas
• Willing to learn and use new procedures and technologies
• Very attentive and active listener. Cultivates open communication. Synthesizes information from multiple resources and incorporates it into relevant tasks or discussions
• Good MS Office (especially MS Excel) knowledge
• High School graduate at least

What we offer:

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities