Customer Service Professional - Japanese Speaker

Key responsibilities:

• Provide advice, answer questions and promote our brands in every interaction by phone and e-mails
• Process consumer orders, providing information to enable cross selling and upselling of products
• Provide reports, resolve technical queries and undertake associated administrative activities
• Maintain and update product related information, marketing, promotional events, pricing, etc, where applicable
• Provide a “High-Touch” consumer service to our customers

We expect:

• Native/fluent Japanese C1/C2
• English B1/B2
• Excellent communication skills both written and verbal
• The desire to exceed expectations and ability to take ownership of issues
• The ability to prioritise and manage the workload effectively, have a flexible approach, be able to work independently, but also a team player
• Computer skills (MS Office)
• Working hours Monday Friday 3AM 3PM and Saturday Sunday 6AM 3PM

We provide:

• Wellbeing and health: we provide a private medical care, Multisport cards, internal SitelFit program promoting activity
• Rest: we subsidize the holiday
• Giveaway: Christmas vouchers or additional cash on the account, layettes for newborns, gifts on the occasion of Children's Day
• Fun Management: integration meetings (during the pandemic we use modern streaming channels), Fun Management program monthly events in each department/project
• Development: free access to modern training platform for every employee, development programs 95% of our managerial staff is from our internal promotion
• CSR we care not only about ourselves. We are happy to help those in need.
• Language Course you don't speak Polish? Join us and sign up for the lessons we organize.