Gi Group is one of the world’s leading companies providing services for development of the labour market. The Group is active in the fields of temporary and permanent staffing, search and selection, HR consulting and training, as well as in a variety of complementary activities. We have a certificate of the Ministry of Economy and Labour, No. 570
Currently for our Client, an international outsourcing company we are looking for Candidates interested in working at the positions
Customer Service Representative with Fluent German
Location: Gdańsk
Ref No. N/T/14
Job description:
- Acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries
- Resolving product or service problems by clarifying the customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Opening customer accounts by recording account information
- Recommendation potential products or services to management by collecting customer information and analyzing customer needs
- Preparing product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed
- Reading from scripts
- Handle changes in policies or renewals
- Ensure high quality of services potential customers by answering product and service questions; suggesting information about other products and services
Requirements:
- Fluent knowledge of German is a must (C1)
- Very good knowledge one of English (B2)
- Business orientation and very good Customer Service skills and Client-focus attitude
- Customer Service Representative Skills and Qualifications: Customer Service, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking and Communications Skills;
Our Client offers:
- Permanent contract
- Competitive salary
- Extensive package of training courses, trips abroad (delegations)
- Highly professional, multilingual and dynamic environment
- Opportunities for personal growth based on development of your key competencies and skills
