Customer Service Representative with French

Requirements:

• University degree
• At least 2 years of experience in an international customer suport position
• Fluent English, French and Polish
• Fluent German and/or Italian is a plus
• Experience in order management in ERP, PRMS experience is a plus
• Analytical capabilities
• Understanding of the logistic operations and supply processes (top level)
• Customer-focused orientation

Responsibilities:

• Act as prime contact person for the customers
• Register customer orders in ERP and follow upon the orders from their entry to delivery
• Ensure timely delivery of correct product to customers, manage back order situations and propose alternative solutions where possible
• Manage all service complaints received from customer and ensure a professional and pro-active feedback to the customer
• Clarify customer requirements to the order shipments and communicate tchem to the relevant business functions
• Follow up outstanding customer orders and proactively provide customers with an updated open order status
• Provide commercial support to the Sales team
• Ensure issue of the commercial compensations to the customer timely and accurately

We offer:

• Work in a friendly atmosphere in an international company with a famous brand
• Private medicale care (Medicover)
• Cafeteria Benefit system