Customer Service Representative with Spanish or German

As a Customer Service Representative, you will make sure customers' expectations are exceeded, and support account managers on issues related to customer needs. 

Key responsibilities:

• you will take total ownership of customers' orders from the Purchase Order receipt to the delivery
• you will coordinate the order treatment with appropriate Sales, Technical Consultants, Sales Operations, Order manager
• you will be responsible for the internal coordination and follow-up of customer requests/claims
• you will undertake effective root cause analysis whilst following best practice and quality management processes
• you will attend customer meetings and assist customers when visiting office
• you will be responsible for record management              

Our expectations:

• Fluent English and Spanish / or German – is a must
• 1-3 years of experience in customer service or related role
• MS Office skills
• Basic knowledge in contract management, export, sales knowledge and logistics
• Excellent verbal and written communication skills
• Ability to work well under pressure
• Team work ability                                                                 

Our client provides:

• Work from Monday to Friday full time
• Stable employment
• Opportunity to gain a job experience in a dynamic and changing international organization
• Opportunity for professional development by participating in the trainings 
• Medical care, group life insurance, attractive social benefits package (multisport), commuting payment, catering payment