For our client, a leader in medical technology, for a new project we are looking for Candidates for the position of:
Customer Service Specialist with English and communicative French - Canada (night shift)
Key responsibilities:
- Master Data (requesting creation or change from RDA)
- Order Entry (automated, manual & simple,…): creation in SAP, price & availability, billing, archiving incl. sample & demo orders
- Cycle Count processing : booking updates, analysis, follow-up list creation, variances resolutions
- All incoming e-mails to dedicated mailboxes covering BO processes (expl. MMXII)
- Monitoring the activity through a regular check : open order book/allocation file/ daily reports
- Capturing and documenting in CRM tool any identified customer specificities
- Logging a dispute when applicable, monitoring resolution (through FSCM) and resolving the issue as possible
- Issue resolution and reactive communication towards the customer, including coordination of the issues especially with FO teams
- Standard returns management
- Standard Service & Repair management
- Serve as a key contact to clean-up SAP data/transaction (work close with FO)
- Ensure Front office can work effectively and with the right quality by providing the right feedback (communication) and support
Requirements:
- Possibility to work from 4 p.m. to 00:30 a.m.
- Professional experience in customer service, order processing, order-to cash gained in an international environment (will be an asset)
- Very good level of English (must have)
- Communicative level of French (must have)
- SAP literacy (will be an asset)
- Ability to cope with stressful situations
- Good communication skills (telephone & e- mail)
- Eager to get top quality of customer service
- Solution minded & customer focused
- Comfortable with strict processes
- Very attractive addition for work at night shift
- A great working atmosphere
- Work with a start-up project in a healthcare industry
- Attractive salary and social package
Please, include the clause on processing the personal data as well.
We respond only to the selected applicants.
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