Customer Service Specialist with Catalan

Fully remote offer

Your daily tasks:

• Providing the highest level of customer service (Chat/E-mail/Phone);   
• Answering incoming calls and meeting targets set by the Client and management;  
• Following company policies and procedures, ensuring quality;   
• Performing daily tasks in an efficient and timely manner;   
• Achieving quality goals for calls and customer satisfaction. 

What do we expect from you?

• Language: Proficiency in Catalan (C1) and English (C1);  
• Experience: Customer Service experience is mandatory, cool if you have experience in sales;   
• Technology: Knowledge of MS Office and developed computer skills;   
• Personality: Motivated and enthusiastic;

You're a good candidate if you have:

• Ability to prioritize and plan;    
• Independence AND ability to work with minimal supervision;  
• Ability to solve problems;  
• Attention to detail;   
• Sales skills;   
• Soft skills. 

Working conditions:

•  Type of contract you choose yourself;  
•  Base salary + bonuses;   
•  Fully remote work (you have to live in Poland)

What else should you know?

• Co-financing for eyeglasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);  
• We offer private Medicover healthcare;  
• Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 
• Professional development through training and cross-location cooperation at the international level.