Customer Service Specialist with German

Workplace: Poznań / remote work

As a Customer Service Specialist, you will be a person responsible for processing customers' orders and warranties in SAP and Esker, handling disputes, mails, phones and quotations for GALP region.

• triage of the incoming emails
• answering phones and emails from the client
• handling disputes
• collaboration with teams to reach common goals or to prevent backlogs
• preparing and completing reports to monitor the workload
• creating and updating internal procedures related to order entry
• participating in quality improvement / team meetings
• pricing management on the order level

• fluent German - must have
• communicative English
• previous experience in customer service
• fulfill of business commands required in connection with the performed function, consistent with competences and skills
• active participator in corporate programs: OPR, Gallup, and others
• active participating in the creation and performance of duties in accordance with the procedures applicable in the Customer Service
• ensuring high quality of work
• compliance with the Stanley Black & Decker Code of Values and Code of Ethics

• An international working environment where the team is focused on helping proceed orders and support coworkers
• Flexible hours (start 7:30 – 9:30) and spend a lot time on Home Office! :)
• Multisport cards, Edenred Cards and tickets to cinema to spend free time with your family and friends