Customer Service Specialist with German

 Inviting applications for the role of Customer Service Specialist with German

Responsibilities:

• Handling customer requests and Booking of Orders in the ERP system
• Ensure resolution to customer requests
• Collecting information from logistics partners and informing customers regarding availability and deliveries
• Checking and solving potential issues between client purchase orders (PO) and system information;
• Communicating with the warehouse and forwarders and efficiently lead the delivery process to ensure return of goods to the final recipient
• Handling any issues, looking for solutions along with all the parties involved
• Daily monitoring the assigned orders and customer requests

Qualifications:

• 1 year of experience in Customer Service or Order Mangement
• German min. C1 level
• English min. B2 level
• Good MS Office (especially MS Excel) knowledge
• Analytical thinking and self-starter
• Ability to work under time pressure

What can we offer?

• Attractive salary
• Stable job offer - employment contract
• Work in the multicultural environment
• Possibility of development
• Benefits (Insurance, Luxmed, Lunch Pass, Multisport, additional vacation days)