Customer Service Specialist
LOCATION: Gdynia
Responsibilities:
- Daily contact with customers and solving all customer service issues.
- Making sure commitments towards customers are fulfilled.
- Building up business relationships through daily performance and proper communication.
- Answering sailing requests, creating pre-bookings in system.
- Booking update and checking bookings data correctness.
- Daily capacity check, capacity planning, checking deepsea vessels connections, communications with customers and other departments.
- Stowage readiness coordination, sending loading lists to terminals, preparing IMO documents.
- Coordination of cargo readiness and follow up in case of lack of cargo readiness.
- Finalizing vessel’s documentation.
Requirements:
- University degree in maritime transport, logistics or economics – nice to have.
- Knowledge of transportation and supply chain processes.
- Experience in maritime transport – nice to have.
- Very good command of English language.
- Good knowledge of other German or Russian language will be a strong asset.
- Good command of MS Excel.
- Good organizational skills, attention to details and scrupulousness.
- Analytical skills and creativity in idea generating and problem solving.
- Strong interpersonal skills and ability to work in a team.
- Ability to adapt to a new environment easily and openness for challenges.
Our offer:
- Stable and comfortable working conditions.
- Social package.
- Interesting work in an international environment and great opportunity of professional development.
- Good atmosphere among young, dynamic and full of positive energy team.