Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 500). Our industrial tool businesses build the tools that build your world. Our brands: Stanley, Black&Decker, DeWalt, Porter-Cable, Mac Tools, Facom, Usag, Bostitch.
Our website: http://kariera.sbdinc.pl/
For our Warsaw office, we're currently looking;
For our Warsaw office, we’re currently looking;
Customer Service Specialist
Miejsce pracy: woj.
mazowieckie
Responsibilities:
- Caring for the sales development through the implementation of "Order-to-cash" process (starting from the order, through his service; customer claim handling and execution)
- Building and maintaining good relationships with internal and external customers and taking care of them; phone and e-mail contact with customers (update on delivery of products), answering product and service questions, solving logistics issues, participation in global productivity projects
- Cooperation and coordination of operational activities with other departments of the company in terms of customer orders (local Sales and Marketing, Warehouse; Financial Controlling, Plannists, Transport Company)
- Processing customer orders in SAP
- Solving the claims of customers
- Create and maintain customer credit and debit notes
Requirements:
- Work experience in customer service
- Experience in working on SAP system – nice to have
- Good knowledge of English
- Problem-solving oriented
- Attention to detail
- Great organization skills
- Multi-tasking skills
- Excellent interpersonal skills
- Team spirit
We offer:
- Remote Work (first 2 weeks – training at Warsaw Office)
- Labor law contract
- Work in an international company giving a good opportunity to develop professional and foreign language skills
- Co-funding of additional benefits (medical care, Multibenefit or Edenred cards)
- Ambitious and motivating challenges
