Customer Service with German

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Your new company
On behalf of our Client, a global Business Service Centre to be established in Tricity, we are currently seeking Candidates for the position of German Speaking Customer Service Representative.

Your new role
Holding the position of Customer Service Representative you will be expected to act as the contact for a customer via different communication channels regarding their order, order confirmation, and shipment details. Your duties will include handling the customer orders in a defined system and in time respecting SLA. Customer Service Representative will be also responsible for entering the data correctly per each order to ensure correct deliveries and correct invoices. Furthermore you will be also accountable for advancing a single order in the end-to-end process, answer customer queries, receive and start the feedback and claims process and also correct and promptly invoicing.

What you'll need to succeed
To be successful in this role you will need to have education at university level or at minimum secondary or tertiary degree (logistics, language studies, commercial studies) and 3 years of functional experience in working with order entry management or transportation ordering and experience in working with customers. Excellent command of German and English is a must. You should be customer-oriented and be able to escalate problems promptly. Experience in using ERP systems and practical knowledge of MS Office are highly desirable.

What you'll get in return
Our Client offers stable work conditions and opportunities for professional development during start-up of international, globally-renowned BSC organisation. Benefit package and training are also included.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl