Customer Success Advisor (English, Portuguese and Polish)
Key responsibilities:
- responding to enquiries and educating our Customers on our products by chat and email
- troubleshooting problems for Customers
- coordinating solutions with IT and management
- helping customers build successful businesses
You may be the perfect match if you:
- speak fluent Portuguese and English (at least C1 level)
- you have a permanent residence in Poland
- any additional language such as Polish, Italian, Spanish, German, or French would be an asset
- have online marketing acumen and preferably some technical background
- are open to new experiences and ready to acquire new information at a fast pace
- have the ability to easily handle a number of interactions at the same time
- have superior verbal and written communication skills and are ready to master your speed-typing skill
- are an outgoing “people person” with an upbeat attitude
Salary range:
- contract of employment: 4,500 - 5,600 PLN gross/month
Extra Perks:
- remote work - learn more about our remote work culture right HERE
- home office subsidies - 400 PLN per month (or equivalent) to help with your home office expenses and to maintain your well-being
- home office set up - you’ll get a one-time bonus for a maximum of 1000 PLN (or equivalent)to help set up your home office space
- private medical care for employees and their family members
- employee referral program - up to 10 000 PLN for recommending a friend
- corporate life insurance
- employee pension program (PPE)
- ESOP (Employee Stock Option Plan) with a 4-year vesting period and unconditional buyback program
- flexible working hours and no meeting days – we want to help you to adjust your schedule to your activities
- wellbeing and mental health culture - mental health helpline, sport card, yoga classes, etc.
- modern equipment - most of our teams work on MacBooks
- language classes
- internal initiatives like webinars, knowledge sharing sessions, and more!
