Customer Support Engineer

This position is unique place where you can use and develop technical and soft skills. It requires strong analytical skills and gives great opportunity to experience and understand combination of network elements which builds one big mobile telecommunication system. People on that position can experience both R&D and Customer interface with focus on full spectrum mobile radio technologies including 3G, 4G and Small Cells.

• Provide onsite/remote support for NPI (New Product Introduction) for Nokia customers located around the world
• Work with real equipment (problem reproduction, test execution) at customer site and Nokia laboratory
• Troubleshoot reported technical issues together with R&D
• Work closely with R&D and relevant teams to investigate product faults and drive correcting process

• Technical understanding of mobile radio systems (WCDMA and/or LTE)

• Solid IP skills (CCNA scope)

• Very good in spoken and written English as well as good communication skills

• Self motivated

• Readiness for international travel (up to 30% yearly)