Customer Support Specialist with German M/F
Miejsce pracy: Bydgoszcz
Nr ref.: JO-1309-271349 MR
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, dynamic global IT company, we are looking for:
Customer Support Specialist with German M/F
Location: Wrocław, Bydgoszcz
Job Description:
- Providing support for Business Clients via phone, email, chat;
- Creating new accounts/ adding new users to existing accounts and updating necessary changes in the Entitlement Database;
- Validating Entitlements and contracts;
- Clarifying case properly in order to dispatch it to the appropriate group;
- Understanding customer concerns and address them effectively;
- Ensuring customer satisfaction for services rendered.
Requirements:
- Advanced command of German: C1+;
- Advanced command of English: B2+;
- Strong Customer service focus;
- Excellent communication skills;
- Passion to learn new concepts, technologies and processes.
Our Client Offers:
- International environment;
- Competitive salary;
- Private medical care;
- Group life insurance;
- MultiSport Card and other benefits;
- Relocation Package.
Please send your CV in English to maria.relewicz@cpljobs.pl