Customer Support Specialist with Polish

Inviting applications for the role of Customer Support with Polish

Responsibilities

• Warranty Claims management: On-hold claims processing, Warranty claim closing and invoice processing, Abnormality check call,
• Abnormal claim audit, Parts collection issue follow-up & AP declaration.
• Product Return Management: Process the Exchange/ Refund of products.
• We are acting as liaise between customer HQ/ Subsidiaries and local service centers / Dealers.
• We need to audit the warranty documentation against country specific requirements and initiate resolution according to procedures.
• You should raise / Initiate Credit Notes / Post invoices etc, prior to sending for further actions to relevant client departments.
  Collaborate with the appropriate partners for claim resolution (HQ / Finance / Contact center / Depot);
• Ability to work with data from multiple systems or sources.
• We will need an analytical, confident and ambitious person.
• Work ethic and personal time management.

Qualifications

• University Degree
• Very good knowledge of Polish, C1
• Good Communicative level of English B2
• Good MS Office (especially MS Excel) knowledge.
• Analytical thinking and ability to learn fast.
• Encouraged qualifications.
• Personal culture and client management expertise.
• High motivation and ability to learn.

We offer

• Attractive salary
• Stable job offer – employment contract
• Various trainings (initiating, soft skills)
• Possibility of development
• International work environment
• Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)