Danish Speaking Process Specialist (Voice)

Working model: remote
Working hours: standard business hours

Voice process specialist are responsible for high quality and timely execution of financial operations, executing client inquiries, initiating process and quality improvements, leading internal projects, ensuring knowledge transfer.

• Work with P&C Insurance policy administration (create/terminate/update private and commercial customers’ insurance policies),
• Manage requests received from customers or colleagues via e-mail or internal systems in a timely manner,
• Manage inbound and outbound calls from other insurance companies when needed in case of policy terminations,
• Ensure process guidelines are followed and updated,
• Provide reports, statistics and updates related to own area of work,
• Proactively identify and solve issues in the system,
• Review that Customers’ / Insurers’ documents are compliant to existing procedures coordinated with team leader and client.

• Good knowledge of English and Danish (at least B2 level),
• Strong motivation to provide highest level of customer satisfaction,
• Be accurate, structured, orientated to details,
• Good communication and collaboration skills,
• Ability to consistently and positively contribute in a fast-paced environment,
• Nice to have prior experience with BPO.

• Opportunity to be part of a global organization focused on development,
• Open-minded and multinational environment,
• Training & development opportunities including language courses,
• Professional development and a clear career path,
• Extensive benefits package: Multisport Card, Lux Med medical healthcare including dental care, life insurance, cafeteria benefits.