If customers are inspired by the competence and friendliness of your service, then you are exactly right at TELUS International. It's a special talent to make people on the phone feel like they are in best hands. If you want to live customer service at best quality, we have the perfect job for you.
For our team in Gdańsk we are currently looking for support as
Digital Marketing Specialist with Russian for Social Media Project (m/f/d)
- Contacting new and existing clients (Agencies or Advertisers) via phone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal
- Improve client’s experience by driving optimal and appropriate product adoption
- Manage a portfolio of clients with responsibility for growing revenue
- When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products
- Produce success stories from advertisers who have had success in growing their business by using the products
- Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success
- 1 to 3 years’ experience in digital marketing or online sales organization
- Proficient level of Russian language with excellent communication skills
- English language on B2 level minimum
- Knowledge of MS Office and use of voicemail and electronic mail systems
- Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment
- Proactive mind set with regards to identifying issues and opportunities as well as communication with clients
- Highly motivated and goal-oriented
- Takes direction well while also demonstrating proactive behaviour
- Creative decision-making skills and proven ability to work independently
- Strong attention to detail and follow-up skills
- Ability to multitask and work under pressure
- Feels comfortable contacting clients via phone, chat or email
- Comprehensive product training and intensive training-on-the-job
- Flexible planning of working hours for a good work-life-balance
- Internal training and further education possibilities via our campus
- Advancement opportunities in our international company
- Fixed basic remuneration with attractive bonus options
- Highly motivated and dedicated team with flat hierarchies and informal culture
- Great office with modern workplaces as well as free drinks and regularly fresh fruits as a little extra motivation
- Private medical healthcare
Who are we?
TELUS International Europe is a multilingual provider of digitally-enabled customer experience and IT solutions. After merging with Competence Call Center, the company has more than 10,000+ team members across Europe and 50,000+ worldwide.
TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. The company serves clients in over 50 languages.
Our Gdańsk location was founded in 2014 and since that time, we are offering workplaces for many different positions. You can learn more below.