HR Services is the organization delivering common HR administrative & payroll services to Philips employees, managers and HR business partners, according to world class standards, in line with business requirements, leveraging HR Services Centers and cooperating with external partners; thus leading to increased customer satisfaction and lower cost.
Your team
HR Services Center Europe is based in Piła, Poland and is part of HR Services. HR Services is the Human Resources Shared Services organization of Philips. A team of HR professionals delivering HR Services to Philips employees and managers at all stages of the career cycle. HR Services delivers cost-effective people services by leveraging economies of scale, globalizing processes and simplifying the ways of working, while delivering superior HR experiences by listening and acting on our customers’ feedback.
Your challenge
Philips challenges you to use your communication skills to help colleagues from Europe with HR related questions. You will be the contact point for General Management, HR Managers and Employees.
Your responsibilities
- Provide transactional and administrative services related to in scope processes- including mass transaction updates
- Ensure that enquiries escalated by the Contact Center are answered and transactional activities are processed in a professional and efficient manner
- Provide support to employees, line managers and HR Business Partners to enable them to effectively use the HR Portal and other relevant on-line tools for completing transactions
- Perform data gathering towards HR managers in case additional info is needed & provide the accurate feedback
- Collect completed forms, ensuring data is complete
- Process changes in employee status
- Contribute to continuous improvement activities in the PPS Center
- Deliver sound customer solutions and builds effective relationships with customers- gather all required information as the first point of contact to ensure that customer enquiry can be resolved at earliest opportunity with minimal handoffs, capture an accurate record of a customer enquiry in the case management system
- Provide support during the implementation of new initiatives, programs, policies, and services by acting as an employee’s first line of contact
- Manage and records document flows, administer employee life cycle events
We are looking for
- Graduate with Bachelor degree
- Fluent knowledge of Dutch language (both orally and in writing) is a must
- Fluent knowledge of English
- Knowledge and understanding of HR processes and policies
- Personal integrity when handling confidential information
- Ability to effectively prioritize and organize workload, multi-task is essential
- Ability to work in a changing environment to meet demanding deadlines and timescales
- Effective listening and highly developed interpersonal skills,
- SAP HR system knowledge is an additional asset
- Computer literate; experience of ticketing system is an additional asset
Our Offer
We welcome you to a challenging, innovative environment with great opportunities for you to explore.
Our benefits are competitive and designed around your preferences:
- Relocation package applicable for people moving in from outside of Pila region
- Yearly bonus based on performance achieved
- Private medical care with option to extend it to family members
- BenefitSystem cards
- Discount for Philips’ products