We are looking for candidates experienced in AR, especially in Credit, Collection & Disputes Management area, who will join the C2C team. This person will be responsible for managing and collection of the outstanding accounts receivables from customers based in DACH countries and coordination of collection team.
- Monitor assigned portfolio of accounts on a daily basis
- Identify outstanding account receivables
- Coordinate Credit & Collection team
- Contact clients and discuss their overdue payments
- Initiate payments and refunds
- Resolve customer disputes and credit issues
- Update account status records
- Prepare and present reports on collection activities and progress
- Build and maintain good working relationship
- Driving process improvements within assigned scope
The team is responsible for collections of outstanding accounts receivable from client base and customer credit management, resolving of customer’s disputes and queries in a timely manner, and cooperating with P2P Helpdesk team.
Before you start our induction training we will check if you have:
- experience in AR – especially Collection
- German C1
- very good Customer Service skills and client-focus attitude
- strong interpersonal skills and proactive approach
- teamwork approach
- flexibility, ability to deal with ambiguity and change
- ability to work under pressure
- good analytical skills
- SAP knowledge will be an advantage
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children\'s Day, St. Nicholas Day and many more
- Supporting employees\' hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to Harvard Business Review knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Contract of employment for an indefinite period
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing
Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.