Fast Feedback Backliner

Give a fast feedback on new issues or different trends in cases received from the Call Center to the Client.

• Focused on DACH market and sharing best practice with all EMEA Sites;
• Produce defined product quality reporting;
• Reports outcome directly to Quality Feedback Engineer of Client side on a daily basis;
• Attend to telephone conferences;
• Close communication to Product Specialist.

English oral and writing skills;
Good level of German is required oral and writing;
Excellent knowledge in Client’s products;
Technical support experience;
Strong analytically skilled professional that is pragmatic and accurate;
Expert in MS Excel and MS Access;
Team player with a pro-active, hands-on mentality.

Complete training for supported products;
Good work conditions, stable employment – full time contract (40 h/week);
Internal promotion opportunity;
Friendly, multinational work environment;
Relocation and social package.