Online Interactive Education Support (OIE Support) - Laureate is the international center of excellence for online higher education within Laureate International Universities, the leading worldwide provider of higher education.
Our portfolio of online degrees totals over 250 programs ranging from Bachelors and Masters to Doctoral levels.
OIE Support- Laureate delivers the operational skills and expertise that are needed to meet the increasing demand for quality online higher education whilst providing enrollment management to prospective students around the world.
OIE Support - Laureate is currently seeking in Gdansk office a:
The Financial Account Specialist role is to provide high quality advice and support to international students identified with finance related issues and to manage and maintain student financial accounts in a responsible manner. This position will respond to inbound calls and emails as well as perform proactive outbound contact and requires individuals to be passionate about the service they provide to an international audience.
- Effectively respond to students’ enquiries concerning their accounts
- Interpret support requests in order to prioritize outreach and identify at risk students
- Provide solutions to student financial obstacles and/or escalate issues to appropriate area(s)
- Manage students’ accounts and maintain accounts in a responsible manner
- Interact with all internal departments on disputed refunds, tuition discrepancies and other related problems to expedite payment and ensure current and accurate student accounts
- Advise students on payment and withdrawal Policies and Procedures
- Bachelor’s degree or equivalent work and life experience required
- Minimum 1 - 3 years’ experience working in a service-oriented environment or educational setting
- Experience of working in a multi-cultural and international environment (preferred)
- Financial background (preferred)
- Role in an international company with stable position on the market
- Strong people oriented culture and fantastic atmosphere which makes our employees stay us for longer time and grow within the company
- Skills development through diverse work assignments and professional trainings program
- Openness for new ideas, flexibility and individual approach
- Compensation package, private medical care, life insurance and Multisport card
- Work with diverse motivated team
- Integration events
- Delicious coffee and fruits every Wednesday
