To enhance our support for farmer owners (members), we established a dedicated team in Gdansk over two years ago. As a Financial Operations Specialist – Global Member Support, your primary responsibility will be to ensure accurate and timely pre-payments and main payments to our 8000+ farmer owners across 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium, and The Netherlands). Joining our department, you will have the opportunity to deliver an exceptional farmer experience by:
- Preparing and executing milk settlements, including payments, invoicing, and financial arrangements.
- Handling payment-related tasks, ensuring seamless and efficient processing of financial transactions.
- Collaborating with the team, internal stakeholders, and external partners to streamline the payment process across all markets.
- Assisting in the development and implementation of payment process improvements.
- Providing quality, accurate, and timely support to farmers' inquiries on a daily basis.
- Maintaining master data accurately and keeping documentation and knowledge base up to date.
- Monitoring milk quality results and collaborating with members and 3rd party stakeholders.
- Participating in relevant IT projects within your area of responsibility.
- Establishing and nurturing strong relationships and trust with our valued farmers.
- Working with stakeholders to prioritize farmers' requests and resolve issues promptly.
- Contributing to knowledge building, exchange, and best practice sharing.
You are a customer-centric and solution-oriented person with a high commitment to delivering and working to improve existing services. You listen to customers and focus on solving challenges proactively. You have strong communication skills and team-oriented approach. You pay attention to details. You like to make a difference and are willing to develop in an unconventional, unique environment by cooperating with our stakeholders.
- Proficiency in English (B2 level of higher).
- Proficiency in Danish is a benefit.
- At least a bachelor's degree.
- Strong knowledge of Excel, especially advanced functions.
- Minimum of 2 years of relevant professional experience in finance, accounting or similar.
- Experience with system implementation, process transition, and process improvement.
- Project experience and familiarity with Agile framework.
- Ability to manage complexity and prioritize tasks with a positive and proactive mindset.
- Attention to detail, self-motivation, and excellent organizational skills.
- Strong analytical and problem-solving abilities.
- Adaptability and effectiveness in fast-paced environments.
- Excellent communication skills and a customer-centric approach.
- Proven ability to identify and implement process improvements.
- Experience in the customer service field would be a huge advantage.
- International operating environment.
- Medical care & life insurance.
- Additional benefits like gym cards, vouchers, travel points or cinema tickets, etc.
- Scandinavian working style & no dress code.
- Training with experts & professional induction in a new position.
- Development programs (function additions, coordinator programme).
- Financial support for your education.
- Relocation package.
- Referral program for employees.
- Employee Assistance Program (legal, psychological, health, financial consulting, etc. ).
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sports challenges and activities, Arla active teams/sports groups).
- Flexible working time and home office work possibility.
- Additional holiday depending on the length of employment.
- Fully paid 30 min. break.
- Modern office space with a beautiful view and high-standard furniture (i.e. adjustable desks).
- Spacious canteen, delicious coffee and tea available on every floor in specially designed spots.
- Chill-out rooms with X-box, pool table, board games, football table and swing.