Fitbit Customer Support Specialist with Polish and English

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate

*Bulgaria's borders are Turkey, Greece, North Macedonia, Serbia, and Romania

If you are excited about health and technology, join our Fitbit Team  As a Fitbit Customer Support with Polish, you will be part of a great team and will:

• Help our users with any issues they might have via tickets or calls
• Provide solutions to everyday device use questions on a case by case customer-oriented approach
• Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
• Work with a passionate team of customer-friendly colleagues from an international background

Not bad, right?

• Fluency in Polish language for daily communication with customers
• Good command of English (B1 or similar) for training and internal communication
• Basic understanding of iOS and Android OS use/features
• Demonstrating empathy
• Desire to help customers as best as possible and willing to contribute to the team’s success / be a team-player
• Result-oriented with personal performance
• Friendly and outgoing personality
• Looking for a long-term employment

• Willingness to relocate to Bulgaria
• Relocation assistance
• Attractive salary
• Fully paid training
• Stable job and career development opportunities: continuous product support, coaching, and personal skill courses
• Special Discounts and Offers (Food vouchers, Multisport cards)
• Additional health insurance & Transportation allowance
• Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)
• Positive international working environment (Relax zones, PlayStation and billiard relax areas)
• Employee referral bonuses & Recognition programs

Does it sound like the perfect job for you? Apply now!