Customer Service Specialist with Hebrew and Russian
Place of work: Warsaw
We are currently looking for a Customer Service Specialist with Hebrew and Russian to join an international project supporting a global brand providing medical equipment and modern healthcare solutions.
In this role, you will represent the brand by combining empathy, product knowledge, and problem-solving skills.
Your responsibilities
- Providing the highest quality of customer service.
- Supporting customers with product-related matters, orders, and account inquiries.
- Guiding customers toward solutions in a clear, friendly, and engaging manner.
- Educating customers about product features, benefits, and available solutions.
- Taking ownership of customer cases and ensuring appropriate follow-up until they are resolved.
What are we looking for?
- Very good knowledge of Hebrew (C1) and Russian (C2)
- High emotional intelligence and the ability to build trust and relationships with customers.
- A confident and positive communication style, with strong influencing skills.
- The ability to explain product value and benefits in a clear and engaging way.
- Strong problem-solving skills and the ability to make sound decisions in dynamic situations.
- Attention to detail and ownership of customer cases.
- The ability to work with CRM systems and knowledge bases, or a willingness to learn.
- Curiosity and enthusiasm for learning about new products, technologies, and customer needs.
What will you gain by joining Foundever?
- Paid onboarding and comprehensive training to help you succeed in the role.
- A friendly and supportive international work environment.
- Opportunities for further development within our company.
- Multisport card.
- Access to internal learning platforms and training resources.
Ready to join Foundever?
Poznaj
Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
