Functional Product Support Analyst

Your Responsibilities / Activities: 
• Serves as primary support liaison between company and customer and documents incidents in required tracking systems. 
• Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability. 
• Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as WebEx. 
• Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments. 
• Focuses on developing knowledge in specific product suite or operating environments. 
• Contributes information to the Support knowledge base. 
• Manages workload effectively following Support Procedures 


Your education, experience & skills which can make You the one: 
• Graduated in Business Administration, Accounting, Economics or equivalent. 
• Languages: French or German and fluent in English. 
• Team player with the ability to build strong peer and interpersonal relationships. 
• Good problem solving and analytic skills. 
• Good writing and editing skills. 
• Strong organizational and problem solving skills. 
• Able to provide oral and written communication that effectively articulates complex ideas. 
• User of Microsoft Office applications 

Would be good if You also have: 
• Previous experience working on Customer Service. 
• Previous experience on ERP software. 
• SQL knowledge. 

Why join us? 
• Challenge – You will help solve the challenging business problems of our diverse customers globally 
• Start-up phase – We are expanding our presence in Poland. You will co-create the company during a start-up phase, possibility of promotion and build a successful career path 
• Diversified work – You will have a possibility to change between projects, technologies, applications and customers 
• Training program – We provide an intensive training program, with access to global experts and a knowledge base. 
• Benefits – We will provide a comprehensive package with flexible working hours 
• Cooperative culture – You will work with inspiring people in a prestigious office in the center of Wroclaw