Internal Sales Associate

Place of work: Office in Bielsko-Biała

Key responsibilities

Telephone contact with customers:

• Customer acquisition and outbound calling
• Customer advice in product selection and delivery
• Selling applications/solutions of various products from company portfolio
• Managing Customer satisfaction: handling of complaints

Offer & order management:

• Offer generation and negotiation
• Elaboration of technical solutions for Sales and Product Application Engineers
• Recording offers and orders and in the internal systems
• Supplier management (on time delivery, right quality and quantity)
• Keeping customer data updated
• Proactive communication to all affected persons internally and externally
• Strong internal cooperation with various dpt. incl. sales, procurement and competence teams

Requirements

• Basic technical/mechanical education or basic commercial education
• Internal sales experience with technical products
• Ability to understand technical drawings
• Service oriented
• Reliable & efficient
• Team-player
• Self-driven
• Knowledge of IT-Tools (MS Office, Sales Tools)
• Fluent local language (written & oral)
• Basic German and English skills (written & oral)