We could make smartphones, rockets or sports cars… but we make what we do best for the past 100 years – paper and packaging products that people depend on every day. Join us to discover Infinite Possibilities that we offer at International Paper’s Global Business Services Center in Kraków.
IT Infrastructure Support Specialist
Miejsce pracy: Kwidzyn
Why is this job for You:
You will have the chance to work in a multinational environment with a variety of global range IT teams. You will develop technical skills and procedural knowledge of Regional Support group. You will have exposure to our internal users located in assigned region. If you are experienced IT support specialist with strong commitment to deliver superior level of customer support and technical expertise, this position is for you!
You will be responsible for:
- Providing day-to-day management and break/fix support of workstations, servers, RF devices, printers, and other network attached devices and LAN for all assigned facilities
- Acting as the liaison into Information Technology second and third level support groups to assist in expediting the support process
- Installation and configuration of devices as part of our refresh lifecycle management programs
- Handling any routine to highly technical problem
- Managing vendor warranty and break/fix work. Assisting in the desktop/server/LAN procurement process
- Maintaining documentation for the facility, including inventory, ticket tracking, time tracking and assigned project work
- Taking part in On-Call rotation. If needed travelling between supported sites and facilities
You have:
- Degree in Information Systems or experience equivalent
- 2+ years of related Information Systems experience
- MCP (preferred)
- Under general to little supervision demonstrates the ability to handle complex operational problems and assignments
- Good communication and customer service skills
- Fluency in Polish and English