ASTEK Polska jest częścią dynamicznie rozwijającej się międzynarodowej Grupy ASTEK. Specjalizujemy się w outsourcingu kadry IT i realizacji projektów informatycznych. Zatrudniamy doświadczonych specjalistów dla liderów z obszarów bankowości, ubezpieczeń, telekomunikacji, hi-tech, farmacji i logistyki w Polsce i za granicą.
IT Operations / IT Service Manager
Lokalizacja: Gdynia
Stawka: B2B, 650- 795 zł netto/MD
Responsibilities:
- Ensure clear communication about env status
- Act as a primary contact for all customer queries and issues.
- Ensure proper execution of service requests relevant to environments
- Ensure detailed investigation & diagnosis of incidents & service requests
- Perform root cause analysis of infrastructure problems and develop resolution plans.
- Maintain all documentations for deployment, maintenance, upgrades, and problem resolution activities.
- Produce management information including KPIs and reports
- Ensure clear communication, knowledge sharing & training
- Mentor and direct team members for timely completion of assigned projects
- Work with different Development/Test teams to ensure plans are optimized within timelines
- Oversee infrastructure upgrades, modifications and deployments.
- Involve in other Implementation team deliveries
Other skills:
- Project Management
- IT development, test and operations experience
- ITIL Foundation
- Understanding of incident, change and release management processes
- Knowledge of JIRA and Confluence
- Professional English level written and spoken
- Strong relationship management skills
- Flexibility: able to work evenings and weekends if required
Dlaczego warto z nami pracować?
- Solid Foundations
- Ambitious Projects
- Individual approach and friendly atmosphere
- Famous Brands
- Inspiring Leaders
- Flexibility
- Extra Benefits
- Referral System
Więcej informacji na temat Twoich danych przetwarzanych przez ASTEK Polska Sp. z o.o. znajdziesz tu: www.astek.pl/polityka-prywatnosci
Dlaczego warto z nami pracować?
- Solid Foundations
- Ambitious Projects
- Individual approach and friendly atmosphere
- Famous Brands
- Inspiring Leaders
- Flexibility
- Extra Benefits
- Referral System
