IT Operations / IT Service Manager

Lokalizacja: Gdynia

Stawka: B2B, 650- 795 zł netto/MD

• Ensure clear communication about env status
• Act as a primary contact for all customer queries and issues.
• Ensure proper execution of service requests relevant to environments
• Ensure detailed investigation & diagnosis of incidents & service requests
• Perform root cause analysis of infrastructure problems and develop resolution plans.
• Maintain all documentations for deployment, maintenance, upgrades, and problem resolution activities.
• Produce management information including KPIs and reports
• Ensure clear communication, knowledge sharing & training
• Mentor and direct team members for timely completion of assigned projects
• Work with different Development/Test teams to ensure plans are optimized within timelines
• Oversee infrastructure upgrades, modifications and deployments.
• Involve in other Implementation team deliveries

• Project Management
• IT development, test and operations experience
• ITIL Foundation
• Understanding of incident, change and release management processes
• Knowledge of JIRA and Confluence
• Professional English level written and spoken
• Strong relationship management skills
• Flexibility: able to work evenings and weekends if required