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IT Senior Operation Specialist (Application Maintenance Group Function)

Nordea Bank Abp SA Oddział w Polsce


9 dni temu


IT Senior Operation Specialist (Application Maintenance Group Function)




In Core Technology Application Maintenance, we are part of the “run the bank” organization. We make sure that the applications and IT services work today and continue to work in the future.

We are looking for IT Senior Operation Specialist to join the Application Maintenance Group Function team in Gdansk. The team’s mission is to secure the daily operations for several of Nordea’s applications.

In Nordea, we’re harnessing the power of technology to reinvent the future of banking. A tech revolution is underway – and you can make an impact. Though we’re a Nordic bank, we’re also a large IT employer in Tricity and Warsaw. Working with international teams in an inspiring working environment, you’ll have lots of opportunities to expand your skills and advance your career.  


About this opportunity


You will play a valuable role in Group Credit Management Process delivery factory, supporting the development teams (both in the Nordics and in India) in their sprints, but mainly focusing on day-to-day activities.


What you will be doing:

  • Application Operation, Incident and Problem Management including RCA – 2nd line support.
  • Assist and engage with platform operations teams and the delivery factory in technical matters, to ensure compliance and efficient operations.
  • Event Management - taking a proactive approach to application monitoring, evaluating and working with improving application performance and stability.
  • Assist developers in analyzing data in production, running scripts etc., perform post-deployment verifications to ensure service availability.
  • Building a run book, i.e. establishing a solid structure / ways of working / knowledge base for our services from an operational standpoint that can be utilized over time.
Who you are


Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.


We expect the ideal candidate to have:

  • Experience working with Incident and Problem Management following ITIL framework
  • Experience from working within 2nd line technical support
  • Knowledge of at least one of relevant components within the Nordea Midrange technology - JVM, Virtual Servers, SQL-databases, DB2, Windows, SOAP/REST, Job Schedulers, Splunk etc
  • Good Network infrastructure knowledge
  • Excellent communication skills in English, verbal and in writing
  • Understanding of Agile methods is an asset

On a personal level, you are an easily approachable person who wants to work efficiently and like to open communications with various stakeholders. You carry a positive attitude!

If this sounds like you, get in touch!


Next steps

Submit your application no later than 29 November 2020.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.


Please include permit for processing personal data in CV as following:


In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.


The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at:

We reserve the right to reply only to selected applications.


Nordea Bank Abp SA Oddział w Polsce

O firmie

Nordea Bank Abp Oddział w Polsce wchodzi w skład Grupy Nordea, największej skandynawskiej instytucji finansowej, zatrudniającej prawie 30 000 osób na całym świecie. Obecna jest w Danii, Norwegii, Szwecji, Finlandii, Polsce, Estonii oraz w wybranych miastach na świecie, gdzie ma swoje biura reprezentacyjne – w Nowym Jorku i Pekinie.

Nordea Bank Abp SA Oddział w Polsce to dwa piony: IT, zlokalizowany w Trójmieście i Warszawie oraz Centrum Operacyjne z siedzibą w Łodzi. W strukturach Nordea wyróżnia się także obszar Finansów, który w Warszawie podejmuje najbardziej zaawansowane role finansowe w banku. W 2020 roku liczba zatrudnionych osób w Polsce przekroczyła 4500 osób.

Nasi eksperci pracują nad kompleksowymi rozwiązaniami w zakresie utrzymania i rozwoju platform i systemów informatycznych, jak również dostarczają zaawansowane usługi finansowe, zapewniające stabilność działania pod kątem obsługi procesów bankowych.

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