IT Service Desk Agent with Finnish

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Your new company
On behalf of our Client, a global Business Service Centre in Gdańsk, we are currently seeking Candidates for the position of IT Service Desk Agent with Finnish. 

Your new role
Holding the position of IT Service Desk Agent you will be expected to create and manage user accounts, email boxes, shared drives and distribution lists within Active Directory; manage VPN access; record, analyse and categorise service calls; provide first line support to end-user with common issues, e.g. workstation incidents, password changes; be the first point of contact for vendors information queries; assign incidents and/or problems further either to technical operations or on-site personnel. Your main responsibility will be the access management of Active Directory user accounts, file resources and the VPN solution. The IT Service Desk Agent works closely with other Agents in North America and Asia Pacific region.

What you'll need to succeed
To be successful in this role you will have 2-3 years experience in a similar role, University degree in IT or related, previous experience with Active Directory management, broad set of IT skills, good knowledge of key ITIL processes around service delivery and operations, especially incident & problem management skills. Experience of working within a customer service/service support function and good proficiency in English and Finnish are required. 

What you'll get in return
Our Client offers stable work conditions and opportunities for professional development during start-up of international, globally-renowned BSC organisation. Benefit package and trainings are also included.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl