Gi Group is an internationalrecruitment agency whose main task is to offer fully-qualified employees. Weare a leader in the Italian market and one of the main agencies in ourcountries of operation. We hold certificate No.570 entitling us to operate as awork agency in Poland.
In regard to further development of one of our Clients we arecurrently seeking Candidates for a position of:
IT Service Desk Agent with Fluent English & Dutch
Location: Gdańsk
Ref No. ITSDA/08-AC
Job description:
We are looking for IT Service Desk Agent (Dutch) to join IT department. IT department consist of processes from three fields including services, applications and projects. Teams within the BSC are Masterdata, EMEA Region Service Desk, SAP Support as well as Sharepoint team.
- Be the first point of contact for both internal end-users and outsourcing providers.
- Record, analyze, categorize and prioritize incoming tickets
- Provide first line support to end-user with common issues, such as: password changes, VPN account problems, etc.
- Perform initial troubleshooting, support and investigate incidents according to impact, resolution or error identification
- Assign tickets further, either to technical operations or on-site personnel in line with Incident Management process
- Ensure that tickets are processed/resolved/escalated within Global Service Desk's targets
- Ensure that resolution progress is communicated to the end-user in a timely manner
- Record user acceptance on provided solution
- Follow end-user care philosophy that ensures end-user satisfaction in line with IT policy
- Work to ensure that the Global Service Desk meets industry standards
- Participate in on-call rotation
Requirements:
- Each position requires fluent written and spoken English and Dutch
- Experience in relevant area
- Basic IT knowledge is a must
- Good analytical skills
- Very good communication and interpersonal skills
- Customer orientation
Other Desirable Skills/Experience
- Higher level education in a quantitative field.
- Excellent project and time management skills.
- Experience in people management, coordination of team tasks.
- Some project management experience in a multi-cultural environment.
- Experience in working with and analyzing compensation data
Our Client offers:
- competitive salary
- attractive benefit package
- great office location
- high company standards and culture
- friendly atmosphere in multicultural environment
- the ability to use your knowledge of foreign language on a daily basis at work