IT Service Desk Analyst with Spanish and Portugeese

For our client, well-known company providing outsourcing services, we are looking for a team of IT Service Desk Analyst with Spanish and Portugeese. We can offer you a competitive salary (around 700-800 PLN/DAY) and contract via devire for1 year. You will be responsible for providing first- and second-line processes and technical support to internal staff of the company. You will be recognized as a single point of contact for phone calls and emails from staff regarding IT issues and queries. Working with applications/systems to undertake analysis, diagnosis and resolution of staff IT problems will be your daily basis. You will provide support for basic incident resolution and requests reported. We offer:

• B2B contract via devire (with salary 700-800 PLN/DAY),
• 1 year contract with extension possibility,
• Private health care,
• MultiSport Card,
• You will take part in creating new workplace in Gdansk

You can find your responsibilities listed below:

• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
• Receiving, logging and managing calls from internal staff via telephone, email, chat, voice mail, self-service etc.
• 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware
• Identifying the issue and categorizing/prioritizing the incident and service requests
• Take ownership of the user problems and follow up the status of the problems on behalf of the user and communicate progress in a timely manner
• Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
• Being compliant to all process and procedures

We are looking for candidates who:

• Speak fluent English and Spanish and Portugeese,
• Have At least 0.5 year of previous IT Service Desk and/or Call Centre experience is required
• Are Available to work in 24*7 rotational shifts
• Have an ITIL Foundation Certification (is preferable but not essential)
• Have technical knowledge on troubleshooting Windows/MAC OS and Office applications (is preferable but not essential)