URSA is a company engaged in the production and sale of thermal and acoustic insulation materials, focused on sustainable development and energy efficiency of buildings. The company is present in many European countries thanks to 13 production plants strategically located throughout the European continent. Currently, URSA is one of the largest European producers of mineral wool and extruded polystyrene (XPS), two complementary insulation materials that insulate buildings both thermally and acoustically.
URSA products help to reduce the energy demand of buildings, mainly in the field of heating and cooling, allowing users to reduce energy consumption and in terms of sustainable development, these products not only contribute to increasing the level of user comfort, but also support the environment by reducing CO2 emissions, and national economies by reducing dependence on fossil fuels.
Aligned with our Values – Dialog, openness & appreciation. Responsibility & accountability. Professionalism. We consider our people as a key factor for our common success.
Plan your career at URSA!
Direct report to: IT Manager
- Resolving line technical issues over the telephone, via email, via live chat or on site,
- Follow-up of the Services incidents reported by our users to our helpdesk,
- Adapt, enrol and follow up group procedures,
- Complete ad hoc administrative tasks,
- Hands-on, solving desktop/laptop/printer/application/hardware issues,
- Working on specific IT projects e.g. hardware renewal projects, involvement in larger projects, onboarding new users,
- Maintaining the security of the IT system,
- Negotiating with suppliers of computer equipment,
- You have experience in an IT support role.
- You are customer-service oriented with a problem-solving attitude with an interest to IT-infrastructure topics.
- You have a first expertise with the technologies related to Digital Workplace (Windows 10, Office 365, PC’s, iOS, Unified Communication, … ).
- You have a knowledge or understanding of Active Directory and GPO.
- You have a first experience with hardware diagnostic and repair, hardware setup and installation.
- You have an understanding of basic network technologies.
- You are a team player and open communicator.
- Self-learner willing to keep updated in new technologies.
- Short travels might be required.
- You are advanced in English both written and spoken
- Stable employment conditions,
- Attractive salary,
- Social package: private medical care, subsidies for meals,
- Group insurance, full allowance for the Company Social Benefits Fund, family picnics, meetings
- Christmas, team-building meetings,
- Work in an international environment,
- Qualifications and professional development,
