IT Support Analyst (video conferencing )
[online recruitment]
[online recruitment]
Location: Remote Poland
Reference number: VR-61212
Project Description:
Are you an expert when it comes to technology like video conferencing ? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?
You'll be working in the Multimedia team in Krakow Poland. We provide Multimedia Support across the bank. This benefits our internal customer / users. As a L2 Engineer, you'll play an important role in supporting these services and making sure zero downtime for any of these service.
Responsibilities
- support the Service & Product Manager across several technical domains
- ensure workflows, processes, tooling and applications are of the highest quality standard
- contribute expertise to the management of existing and new IT products and services
- define workarounds for known errors and initiate process improvements
- maintain a knowledge database
Skills
- ideally 5 or more years of hands-on experience with video conferencing/streaming technology or Crestron Support/DMT technology.
- Good knowledge of video protocol like SIP & H323 , HLS .
- Hands-on experience on Cisco Telepresence ,Tandberg video conferencing devices and infrastructure.
- Hands-on experience on Video Streaming technology .
- Ability to solve complex issues, good at problem statement analysis and solution design thinking
- some knowledge of data networking (routing, switching)
- confident communicator that can explain technology to non-technical audiences
- capable of understanding client needs and translating this into products and services
Our offer
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
Career and Professional Development
- International projects for clients all over the world
- Competitive salary
- Individual development plan
- Managerial Targeted Training programs
- BRIDGE Mentoring Program
- Luxoft Training Center
- Language Classes
- Self-learning online library
- Global Relocation Program
- Internal Mobility (a chance to gain experience in varied projects and technologies)
- Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
- Group Life Insurance
- Travel Insurance
- Private Healthcare (dental care, unlimited consultations of specialist physicians)
- Medical costs reimbursement for employees
- Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
- LuxGood Program (a wide range of health and well-being initiatives)
- After-hours groups (sport, trips, board games, cultural activities)
- Company and Team events
- BeLux - discount offers program (banking, car leasing, other)
- Convenient locations in modern offices
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