Grafton Recruitment jest częścią Grafton Employment Group, która działa w ramach stale rosnącej sieci biur na całym świecie. Jesteśmy jedną z wiodących firm rekrutacyjnych na terenie Europy, prężnie rozwijamy się na pozostałych kontynentach. Wśród naszych Klientów są najbardziej znane międzynarodowe oraz polskie firmy. Budujemy długotrwałe relacje z naszymi kandydatami i staramy się opierać współpracę na partnerskich kontaktach. Kandydaci mają możliwość współpracy z wyspecjalizowanym zespołem konsultantów pracujących dla wszystkich branż.
IT Support Analyst with Spanish or Italian language
Nr Ref.: 2-10-22405/PC
Opis stanowiska:
For our client, an international company specializing in providing solutions and products for the pharmaceutical sector, an industry leader, we are looking for candidates for a position of IT Support Analyst. Due to opening of a new IT Shared Service Centre we are looking for people who who are open for shift work and who speak fluently English and the second language - Spanish or Italian.
Requirements:
- Providing the phone and e-mail support for the foreign languages speaking users
- Be responsible for ensuring all calls and emails are logged accurately within the Service Management system
- Escalate incidents to the relevant 2nd or 3rd line technical teams
- Provision of services at the highest level of quality
- educate users in the use of software and IT equipment
- Solving the fundamental problems in the areas of: Active Directory, Exchange, Blackberry Exchange Server, VPN
Requirements:
- Providing the phone and e-mail support for the foreign languages speaking users
- Be responsible for ensuring all calls and emails are logged accurately within the Service Management system
- Escalate incidents to the relevant 2nd or 3rd line technical teams
- Provision of services at the highest level of quality
- educate users in the use of software and IT equipment
- Solving the fundamental problems in the areas of: Active Directory, Exchange, Blackberry Exchange Server, VPN
Wymagania:
- At least 1 years experience providing 1st line support to corporate customers in a multi-national organization
- Good knowledge of computer hardware and IT communications with understanding of networking technologies including WAN / LAN / TCP/IP
- Very good knowledge of Microsoft business applications; Windows OS, Office, Outlook, Active Directory and mobile platforms e.g. smart phones, tablet/handheld devices
- Higher technical education (IT / Telecommunications)
- Ability to work with customers and provide quality services
- Good manners and interpersonal skills
- Excellent ability to communicate
- Very good knowledge of English and Spanish or Italian
- Ability to work in a team
- Good knowledge of computer hardware and IT communications with understanding of networking technologies including WAN / LAN / TCP/IP
- Very good knowledge of Microsoft business applications; Windows OS, Office, Outlook, Active Directory and mobile platforms e.g. smart phones, tablet/handheld devices
- Higher technical education (IT / Telecommunications)
- Ability to work with customers and provide quality services
- Good manners and interpersonal skills
- Excellent ability to communicate
- Very good knowledge of English and Spanish or Italian
- Ability to work in a team
Informacje dodatkowe:
Dodatkowe składniki wynagrodzenia:
- Experience in international environment in multilingual team
- Full time job contract
- Private medical care and life insurance
- Access to professional trainings
If you want to apply for this job, please, send us your curriculum vitae in English with the ref. number in subject of your application.
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).
For more related job opportunities visit www.grafton.pl/it/
- Experience in international environment in multilingual team
- Full time job contract
- Private medical care and life insurance
- Access to professional trainings
If you want to apply for this job, please, send us your curriculum vitae in English with the ref. number in subject of your application.
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).
For more related job opportunities visit www.grafton.pl/it/
