IT Support Analyst

• Be a part of our IB Equities Cash Production services team
• Interact very closely with front office Equity Trading and Electronic Execution teams and associated Operations teams
• You would have a high level of day to day interaction with the business stakeholders at all levels
• Diagnose system problems, define and co-ordinate the implementation of solutions individually and with other development and support teams
• Coordinate with different internal teams and/or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, Data Centre maintenance, special trading days or exchange-mandated market rehearsals
• Promote the overall stability of the systems through system monitoring, proper change control management, and implementation of best practices to maintain production environment
• Conduct problem reviews with the relevant IT streams

• Reasonable relevant experience in Front Office IB Application support
• Knowledge of EQ Cash Business and trade lifecycle including Allocations and Booking
• Good problem solving and diagnostic skills.
• Ability to work under pressure and manage multiple, concurrent / conflicting priorities.
• Self-driven, highly motivated and have very high standards concerning quality of service delivered and attention to detail, where they lead by example and expect the same behavior of other colleagues.
• Knowledge of ITIL incident and problem management.
• Solid Unix and Linux knowledge.
• Technical skills in UNIX Scripting (Shell and/or Perl), Database (Oracle/MySQL/ Sybase )
• Network (TCP/IP), Middleware like MQ or EMS.
• Prior knowledge of the FIX protocol, Order management or Algo platform.

You are:

• a confident communicator that can explain technology to non-technical audiences in English
• capable of understanding client / end user issues and translating this into problem statement for further investigations within IT
• General empathy to user queries and complaints and have a service oriented mindset